Complaint Procedure

according to the German Supply Chain Due Diligence Act

Reporting of human rights and environmental violations

A complaint mechanism has been set up to ensure human rights and environmental standards. This serves to identify possible violations in the supply chain or company processes at an early stage to initiate appropriate measures.

The mechanism is open to all individuals and stakeholders who wish to report violations. Reports can be made anonymously and confidentially.

Whistleblower Protection

All incoming reports are anonymized and treated confidentially. No personal data is collected that could reveal the identity of the person providing the information, unless this is expressly requested. Every report is examined independently and impartially.

Any misuse of the complaint mechanism will be excluded and investigated accordingly.

Helpful information for reporting

To ensure efficient processing, it is important to describe the matter as precisely as possible. The following information is helpful:

  • Who is affected? (e.g. employees, partner companies, external groups)
  • What happened? (exact description of the incident)
  • When did the incident occur? (Date or period)
  • How often did it happen? (once or repeatedly)
  • Where did the incident occur? (e.g. location, plant, region)

A reported incident will only be investigated after careful analysis and if there are concrete indications.

Processing of reports

The reports are processed by a team of independent experts In the case of confirmed violations, immediate action is taken to resolve the incident and prevent further violations. If desired, whistleblowers can be informed of progress if a bidirectional communication channel has been chosen.

Thank you for your support in upholding human rights and environmental standards!

Communication channels for reporting

The following options are available for submitting reports:

Contact form

Please use our contact form to submit your report. You can remain anonymous. Detailed information (what, when, where) will help us process your report promptly.

Email

Please send your reports to ombudsstelle@kanzlei-plan-a.de. Please describe the incident precisely ( when, where). Your report will be treated confidentially and anonymously if requested.

Telephone

Contact us at +49 211 54 28 24 0 to report your information confidentially. Your identity will remain anonymous upon request. Providing detailed information greatly facilitates processing.

Complaint form

Using the complaint procedure below, individuals can report human rights violations and violations of environmental protection regulations and thus help to limit the consequences of such violations and prevent similar misconduct in the future. Information about human rights or environmental risks can also be submitted using the complaint procedure.

Report an incident

Select the type of report you want to submit:

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